- Facebook now the second most popular reviews and recommendations platform in the world you don’t even have to be proactive about soliciting reviews for consumers to share their opinions of your company.
- Consumers put their faith in online reviews—87% of consumers look for 3-5 star reviews before they will use a local business. If you aren’t regularly achieving an average 3-5 star rating or aren’t actively soliciting reviews, chances are that those potential customers will look elsewhere.
asking your customers to leave reviews on the most important sites, helping to drive your online reputation performance forward.
Tracking & Reporting
As well as the internal feedback left by customers, the platform also pulls together all public online reviews for your business, helping you reply to and manage your reviews more effectively.
The first step is an NPS survey which is a customer satisfaction score that asks them to rate their experience 1-10.
New Review Notifications
The platform delivers email updates when new reviews are found to help you react faster wherever you are.
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